In compliance with the principles of accessibility and universal design laid down in Royal Decree 1494/2007 of 12 November approving the Regulations on basic conditions for access by people with disabilities to technologies, products and services related to the information society and media, the Directorate General for Gambling Regulation (DGOJ) ensures equal access to all the information and online services provided in the department's Internet portal ( for all citizens — especially people with disabilities and the elderly — regardless of their personal circumstances, financial means or level of knowledge.

The online office covers guidelines 1 and 2 of the UNE 139803:2004 Standard and conforms to Double-A level of the W3C Accessibility Guidelines for Web Content 1.0, pursuant to Royal Decree 1494/2007.

All queries regarding the accessibility level of this website may be addressed to

If you wish to make a formal complaint or suggestion you should present it using the  procedure for general complaints and suggestions to the Ministry of Finance, in accordance with  Article 15 of Royal Decree 951/2005 of 29 July, regulating the general framework for improving the quality of the General State Administration.