Suggestions and complaints
The submission of complaints and suggestions When dealing with complaints or suggestions not related directly or indirectly to administrative tax procedures, the submission may be made in person or by post to the general registers and the Central Services public service offices and the peripheral offices of the Department, addressed to the responsible bodies or agencies, in accordance with the procedure established in Article 15 of Royal Decree 951/2005, of 29 July, which establishes the general framework for the improvement of the quality in the Central State Administration; or filing electronically filing the service of the Inspector General of the Operating Department in this Central Electronic Office.